You can cancel your order any time before we dispatch, Unfortunately, once the product is dispatched, we won’t be able to process a refund.
If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.
DOA (Deficient On Arrival) Policy
A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the Manufacturer’s Service Center. The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:
The fault prevents the product from optimum performance
While returning your product, you should ensure that the original packaging, documentation and all the accessories along with main product, including keyboard, mouse, charger, battery, cables, cartridges, paper trays, USB receiver and original packaging are available for return.
There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
Attach a copy of sales slip inside the box with the following information: HP Report Number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.
In case you notice the package, contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact WWW24X7.COM and arrange for sending the equipment back to the designated location.
Customer Communication
WOW24X7.COM will communicate with you about your order and the purchased Product through any of the mode using email and telephone. You are requested to provide valid email address and telephone and/ or mobile number while registering. Please note that customers registered with DO Not Call list of the Telecom regulatory Authority of India will not be contacted by WOW24X7.COM.
We may contact you telephonically or through emails to introduce new offerings and in case of you do not want WOW24X7.COM to contact you, you are requested to actively opt out by selecting the appropriate option while registering yourselves on the website.
Limitation of Liability
The liability, if any, of WOW24X7.COM towards a user under this Agreement shall be limited to the amount payable by User to the WOW24X7.COM.
WOW24X7.COM shall not be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise. This provision does not limit either party’s liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.
Personal, Non-Commercial & Non assignable Use
By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. User confirms that User’s right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User ID and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User ID and Password assigned to User by the Company.
Indemnity
User shall at all times fully indemnify and hold harmless WOW24X7.COM, their officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of User’s breach of the Terms & Conditions and/or User’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User’s account, of any intellectual property and/or other right of any person and/or entity.
Governing Law and Jurisdiction
The transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the District Court, Gurgaon